The End of Customer Service
MAR 2008 from Time | Read the full story»
Companies love self-service for the money it saves, and with consumers finally playing along, the need to interact with human beings is quickly disappearing.
Filed under Service
MAR 2008 from Time | Read the full story»
Companies love self-service for the money it saves, and with consumers finally playing along, the need to interact with human beings is quickly disappearing.
Filed under Service